Opportunities at MiD

Administration Officer (Part-time)


A rewarding and interesting part time position is available at MiD Mediation and Counselling in Hampton Hill.

We are looking for a new Administration Officer who is flexible, with an excellent phone manner, communication skills & full Microsoft Office Skills.  Responsible for handling enquiries, meeting clients and maintaining records.

To apply please send a CV and covering letter to  director_mid@btconnect.com or call 020 8891 6860 for further information.  Closing date: 30th June 2019

Salary:  £8,660 p/a for 16 hours a week

Holidays:  5 weeks pro rata


To work alongside and liaise with other administrators to ensure the smooth running of the client services in the following areas of work:

  1. To co-ordinate the work of the Practitioners and ensure the matching of clients with appointments. This includes:
    • Handling enquiries from clients, social services, general public and others. Enquiries may be received by telephone, letter, email or in person (not an exhaustive list).
    • Liaising with clients about their appointments and diary management
    • Receiving clients and directing them to their appointments
    • Preparing the work rotas and agreeing dates with the practitioners
    • Keeping accurate records of all referrals, registrations and appointments
    • Processing client payments
  2. To accurately input client data into the computer database.
  3. To accurately collate, maintain and close off client files.
  4. To maintain supplies of standard forms and relevant stationary.
  5. To attend administration team meetings which will on occasion take place outside your usual working times and to occasionally cover for annual leave/sickness outside your usual working hours.


  1. The ability to communicate effectively with a wide range of people on the telephone, in writing and in person.
  2. The ability to work in a team and offer flexibility. You may be required to work outside of your usual hours to cover sickness and annual leave.
  3. General administrative and organisational skills.
  4. Ability to use Microsoft office and Outlook and have good keyboard skills.
  5. Ability to understand and use a computer database (training will be given).
  6. The ability to be pro-active and to take initiative.
  7. The ability to write clearly and concisely.
  8. A commitment to the Equal Opportunities Policy and the Confidentiality Policy.


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